ZI
Zaahid I
1 reviews | Active since Jun 2021
16 Mar 2024, 14:51
Poor after sales support. Never touch this product!
Poor after sales service and turnaround time to fix up defective inverter.
Helpful (0)
Replies (5)0
Replies (5)
ACDC Dynamics's replyOfficial
18 Mar 2024, 09:45Good morning Zaahid,
We regret to hear about your disappointment regarding the after-sales services and repairs turnaround target at ACDC Dynamics.
Our dedicated Customer Service team will be contacting you shortly to discuss your concerns in detail. Please be assured that we are fully committed to conducting a thorough investigation to address this matter and find a suitable resolution.
Thank you for bringing this issue to our attention. We appreciate your feedback.
ACDC Dynamics's reply18 Mar 2024, 09:45
Official
Good morning Zaahid,
We regret to hear about your disappointment regarding the after-sales services and repairs turnaround target at ACDC Dynamics.
Our dedicated Customer Service team will be contacting you shortly to discuss your concerns in detail. Please be assured that we are fully committed to conducting a thorough investigation to address this matter and find a suitable resolution.
Thank you for bringing this issue to our attention. We appreciate your feedback.
ZI
Zaahid I's updateReviewer Update
24 May 2024, 15:02Follow up number 1: Kaitlyn ‘ your parts are on the ship from China 22 April’.
Follow up number 5 : May 24. The manufacturer is waiting for parts to manufacture your product.
Blatant lies! Spinning stories to customers.
This company is a retailer with poor after sales support. I’m going to s**** my product with them and rather buy a unit from a reputable company.
More than 3 months to sort out a repair is unreasonable.
Follow up number 5 : May 24. The manufacturer is waiting for parts to manufacture your product.
Blatant lies! Spinning stories to customers.
This company is a retailer with poor after sales support. I’m going to s**** my product with them and rather buy a unit from a reputable company.
More than 3 months to sort out a repair is unreasonable.
ZI
Zaahid I's update24 May 2024, 15:02
Reviewer Update
Follow up number 1: Kaitlyn ‘ your parts are on the ship from China 22 April’.
Follow up number 5 : May 24. The manufacturer is waiting for parts to manufacture your product.
Blatant lies! Spinning stories to customers.
This company is a retailer with poor after sales support. I’m going to s**** my product with them and rather buy a unit from a reputable company.
More than 3 months to sort out a repair is unreasonable.
Follow up number 5 : May 24. The manufacturer is waiting for parts to manufacture your product.
Blatant lies! Spinning stories to customers.
This company is a retailer with poor after sales support. I’m going to s**** my product with them and rather buy a unit from a reputable company.
More than 3 months to sort out a repair is unreasonable.
ACDC Dynamics's replyOfficial
27 May 2024, 10:18 Good morning Zaahid,
We were sorry to hear about the continued delays you've experienced with the return of your inverter.
This is certainly not the level of assistance we aim to provide, and we take your concerns very seriously. Our dedicated Customer Service team will investigate this matter and provide feedback as soon as possible.
Please do not hesitate to let us know if you require any additional assistance in the meantime.
We truly appreciate your support and understanding at this time.
We were sorry to hear about the continued delays you've experienced with the return of your inverter.
This is certainly not the level of assistance we aim to provide, and we take your concerns very seriously. Our dedicated Customer Service team will investigate this matter and provide feedback as soon as possible.
Please do not hesitate to let us know if you require any additional assistance in the meantime.
We truly appreciate your support and understanding at this time.
ACDC Dynamics's reply27 May 2024, 10:18
Official
Good morning Zaahid,
We were sorry to hear about the continued delays you've experienced with the return of your inverter.
This is certainly not the level of assistance we aim to provide, and we take your concerns very seriously. Our dedicated Customer Service team will investigate this matter and provide feedback as soon as possible.
Please do not hesitate to let us know if you require any additional assistance in the meantime.
We truly appreciate your support and understanding at this time.
We were sorry to hear about the continued delays you've experienced with the return of your inverter.
This is certainly not the level of assistance we aim to provide, and we take your concerns very seriously. Our dedicated Customer Service team will investigate this matter and provide feedback as soon as possible.
Please do not hesitate to let us know if you require any additional assistance in the meantime.
We truly appreciate your support and understanding at this time.
ZI
Zaahid I's updateReviewer Update
28 May 2024, 12:05The funny thing is, all your responses you are about how sorry you are and how this service is not how it’s not according to your standard.
None of your responses is actually solving the issue and getting my product back to me. It’s more about creating a perception to show how responsive you are to negative feedback (which there are tons of).
Sort out the issue rather than responding like this. You are getting valuable feedback from a first hand customer but you don’t seem to take it on board. Recipe for failure as far as customer service is concerned.
My request is to sort out my repair please.
None of your responses is actually solving the issue and getting my product back to me. It’s more about creating a perception to show how responsive you are to negative feedback (which there are tons of).
Sort out the issue rather than responding like this. You are getting valuable feedback from a first hand customer but you don’t seem to take it on board. Recipe for failure as far as customer service is concerned.
My request is to sort out my repair please.
ZI
Zaahid I's update28 May 2024, 12:05
Reviewer Update
The funny thing is, all your responses you are about how sorry you are and how this service is not how it’s not according to your standard.
None of your responses is actually solving the issue and getting my product back to me. It’s more about creating a perception to show how responsive you are to negative feedback (which there are tons of).
Sort out the issue rather than responding like this. You are getting valuable feedback from a first hand customer but you don’t seem to take it on board. Recipe for failure as far as customer service is concerned.
My request is to sort out my repair please.
None of your responses is actually solving the issue and getting my product back to me. It’s more about creating a perception to show how responsive you are to negative feedback (which there are tons of).
Sort out the issue rather than responding like this. You are getting valuable feedback from a first hand customer but you don’t seem to take it on board. Recipe for failure as far as customer service is concerned.
My request is to sort out my repair please.
ACDC Dynamics's replyOfficial
28 May 2024, 16:40Thank you, Zaahid, for your continued engagement and for allowing us the opportunity to thoroughly investigate the concerns you've raised.
We wish to assure you that ACDC Dynamics acted swiftly to place the order for the replacement PCB for the unit returned. As the product is internationally sourced, we rely heavily on the manufacturer to dispatch the spare parts and on shipping schedules.
While we understand your frustration, kindly note that the delays you are currently experiencing are due to shipping constraints beyond the control of ACDC Dynamics.
However, our team is closely monitoring the arrival of the spare parts and they are committed to completing the repair as soon as possible.
We apologise for any inconvenience this may have caused and sincerely appreciate your understanding and patience during this time.
If you have any further questions or concerns, please do not hesitate to reach out to us.'
We wish to assure you that ACDC Dynamics acted swiftly to place the order for the replacement PCB for the unit returned. As the product is internationally sourced, we rely heavily on the manufacturer to dispatch the spare parts and on shipping schedules.
While we understand your frustration, kindly note that the delays you are currently experiencing are due to shipping constraints beyond the control of ACDC Dynamics.
However, our team is closely monitoring the arrival of the spare parts and they are committed to completing the repair as soon as possible.
We apologise for any inconvenience this may have caused and sincerely appreciate your understanding and patience during this time.
If you have any further questions or concerns, please do not hesitate to reach out to us.'
ACDC Dynamics's reply28 May 2024, 16:40
Official
Thank you, Zaahid, for your continued engagement and for allowing us the opportunity to thoroughly investigate the concerns you've raised.
We wish to assure you that ACDC Dynamics acted swiftly to place the order for the replacement PCB for the unit returned. As the product is internationally sourced, we rely heavily on the manufacturer to dispatch the spare parts and on shipping schedules.
While we understand your frustration, kindly note that the delays you are currently experiencing are due to shipping constraints beyond the control of ACDC Dynamics.
However, our team is closely monitoring the arrival of the spare parts and they are committed to completing the repair as soon as possible.
We apologise for any inconvenience this may have caused and sincerely appreciate your understanding and patience during this time.
If you have any further questions or concerns, please do not hesitate to reach out to us.'
We wish to assure you that ACDC Dynamics acted swiftly to place the order for the replacement PCB for the unit returned. As the product is internationally sourced, we rely heavily on the manufacturer to dispatch the spare parts and on shipping schedules.
While we understand your frustration, kindly note that the delays you are currently experiencing are due to shipping constraints beyond the control of ACDC Dynamics.
However, our team is closely monitoring the arrival of the spare parts and they are committed to completing the repair as soon as possible.
We apologise for any inconvenience this may have caused and sincerely appreciate your understanding and patience during this time.
If you have any further questions or concerns, please do not hesitate to reach out to us.'