BK
Brian K
1 reviews | Active since Oct 2012
16 Nov 2018, 16:28
Longmeadow - The name is Perfect...You wait long for your gear-all the time!!!
Head office is my PET Hate! No matter when you place the order, you have a guaranteed wait for 3 Hours plus (Today was almost 5 Hours for a R2000 order?????). Order it today, and collect it tomorrow, even worse, because then they cant find the items. Staff walk like they are walking on eggshells, any slower and they would be in reverse. They talk amongst themselves, laughing and loving life, while you wait for hours...... I loose around 2 days a week, paying for a staff member to sit on his Butt. If it wasn't for the Germiston branch, i would never, ever use ACDC!!!! Longmeadow - the name says it all........You are going to wait Long in that meadow!!! I now prefer to wait for gear to arrive at Germiston before collecting. But when its an Emergency and you client is up duff street, sorry sir please wait for ACDC......... Pathetic
Helpful (0)
Replies (8)0
Replies (8)
ACDC Dynamics's replyOfficial
18 Nov 2018, 13:36Hi Brian,
We apologise for the experience that you have had. would you be able to please give us the invoice number for the items where you have had a 5 hour wait, so that we can investigate what caused this issue and work on fixing it?
We apologise for the experience that you have had. would you be able to please give us the invoice number for the items where you have had a 5 hour wait, so that we can investigate what caused this issue and work on fixing it?
ACDC Dynamics's reply18 Nov 2018, 13:36
Official
Hi Brian,
We apologise for the experience that you have had. would you be able to please give us the invoice number for the items where you have had a 5 hour wait, so that we can investigate what caused this issue and work on fixing it?
We apologise for the experience that you have had. would you be able to please give us the invoice number for the items where you have had a 5 hour wait, so that we can investigate what caused this issue and work on fixing it?
BK
Brian K's updateReviewer Update
21 Nov 2018, 11:47Just get your act together, its never one invoice, its everytime i go there...............
Im sorry, that should be the national slogan in this country.........
BK
Brian K's update21 Nov 2018, 11:47
Reviewer Update
Just get your act together, its never one invoice, its everytime i go there...............
Im sorry, that should be the national slogan in this country.........
ACDC Dynamics's replyOfficial
21 Nov 2018, 12:19Hi Brian,
We will certainly try our best. Unfortunately the sheer volume of stock moving through that Longmeadow dispatch can lead to some long wait times. 5 hours is completely unacceptable though.
Have you perhaps tried using the ACDC Dynamics website? If you place your order through there, you will receive an email notification once you stock has been invoiced, meaning that you can avoid waiting for the stock to actually be picked, and just go through to collect the stock that will be waiting for you.
We will certainly try our best. Unfortunately the sheer volume of stock moving through that Longmeadow dispatch can lead to some long wait times. 5 hours is completely unacceptable though.
Have you perhaps tried using the ACDC Dynamics website? If you place your order through there, you will receive an email notification once you stock has been invoiced, meaning that you can avoid waiting for the stock to actually be picked, and just go through to collect the stock that will be waiting for you.
ACDC Dynamics's reply21 Nov 2018, 12:19
Official
Hi Brian,
We will certainly try our best. Unfortunately the sheer volume of stock moving through that Longmeadow dispatch can lead to some long wait times. 5 hours is completely unacceptable though.
Have you perhaps tried using the ACDC Dynamics website? If you place your order through there, you will receive an email notification once you stock has been invoiced, meaning that you can avoid waiting for the stock to actually be picked, and just go through to collect the stock that will be waiting for you.
We will certainly try our best. Unfortunately the sheer volume of stock moving through that Longmeadow dispatch can lead to some long wait times. 5 hours is completely unacceptable though.
Have you perhaps tried using the ACDC Dynamics website? If you place your order through there, you will receive an email notification once you stock has been invoiced, meaning that you can avoid waiting for the stock to actually be picked, and just go through to collect the stock that will be waiting for you.
BK
Brian K's updateReviewer Update
22 Nov 2018, 08:14I dont go near there until i have a collection number, and even with a collection number, we wait for hours!!! Give me a name of someone i can deal with on a face to face value, the next time this happens.
BK
Brian K's update22 Nov 2018, 08:14
Reviewer Update
I dont go near there until i have a collection number, and even with a collection number, we wait for hours!!! Give me a name of someone i can deal with on a face to face value, the next time this happens.
BK
Brian K's updateReviewer Update
22 Nov 2018, 08:17Mario's got toooo Big tooo Soon, and now fails his loyal customers, its such a pitty, i personally have shifted over 70% to other companies.
BK
Brian K's update22 Nov 2018, 08:17
Reviewer Update
Mario's got toooo Big tooo Soon, and now fails his loyal customers, its such a pitty, i personally have shifted over 70% to other companies.
ACDC Dynamics's replyOfficial
22 Nov 2018, 08:29Hi Brian,
We have great faith in all our sales and dispatch staff, and would not recommend one of them above the other. Unfortunately if the warehouse is busy, it does not matter which of our staff you are dealing with, all the stock has to come from the same warehouse, so the wait will be the same. We do recommend making use of the systems we have in place to help with these issues though, such as the ACDC Dynamics website.
A collection number is different to an invoice number. A collection number means that the stock still needs to be picked, which could mean a substantial wait depending on how busy the warehouse is with other orders. An invoice number means the stock is picked, ready, and waiting in our dispatch to be collected, in which case the only time you will wait is if there is a queue at the dispatch counter. With orders placed on the ACDC Dynamics website, you will be given updates on your order as it progresses through the stages of processing, and you only need to send someone to collect, once you have received confirmation of invoice.
ACDC Dynamics's reply22 Nov 2018, 08:29
Official
Hi Brian,
We have great faith in all our sales and dispatch staff, and would not recommend one of them above the other. Unfortunately if the warehouse is busy, it does not matter which of our staff you are dealing with, all the stock has to come from the same warehouse, so the wait will be the same. We do recommend making use of the systems we have in place to help with these issues though, such as the ACDC Dynamics website.
A collection number is different to an invoice number. A collection number means that the stock still needs to be picked, which could mean a substantial wait depending on how busy the warehouse is with other orders. An invoice number means the stock is picked, ready, and waiting in our dispatch to be collected, in which case the only time you will wait is if there is a queue at the dispatch counter. With orders placed on the ACDC Dynamics website, you will be given updates on your order as it progresses through the stages of processing, and you only need to send someone to collect, once you have received confirmation of invoice.
BK
Brian K's updateReviewer Update
22 Nov 2018, 08:39Fair enough, but What about an emergency breakdown? You Can still wait for hours........................... Its a hurry up and wait issue, clients are not so forgiving. You know the climate is difficult, we are all struggling to make some money. This means the guys that offer service, win the deals.....Early bird catches the worm...... You make this a very difficult but simple issue.
BK
Brian K's update22 Nov 2018, 08:39
Reviewer Update
Fair enough, but What about an emergency breakdown? You Can still wait for hours........................... Its a hurry up and wait issue, clients are not so forgiving. You know the climate is difficult, we are all struggling to make some money. This means the guys that offer service, win the deals.....Early bird catches the worm...... You make this a very difficult but simple issue.
ACDC Dynamics's replyOfficial
22 Nov 2018, 09:48Hi Brian,
In emergency breakdown situations you can try either our Germiston branch, or one of our many franchises, as they do not have a massive warehouse attached, their service will be substantially quicker. They will also carry majority of the day to day items that you might need. The only risk you run in these cases, is that if you require any type of obscure or not often used products, there is a chance that they will not have them in stock, in which case you would have to come through to our head office.
In emergency breakdown situations you can try either our Germiston branch, or one of our many franchises, as they do not have a massive warehouse attached, their service will be substantially quicker. They will also carry majority of the day to day items that you might need. The only risk you run in these cases, is that if you require any type of obscure or not often used products, there is a chance that they will not have them in stock, in which case you would have to come through to our head office.
ACDC Dynamics's reply22 Nov 2018, 09:48
Official
Hi Brian,
In emergency breakdown situations you can try either our Germiston branch, or one of our many franchises, as they do not have a massive warehouse attached, their service will be substantially quicker. They will also carry majority of the day to day items that you might need. The only risk you run in these cases, is that if you require any type of obscure or not often used products, there is a chance that they will not have them in stock, in which case you would have to come through to our head office.
In emergency breakdown situations you can try either our Germiston branch, or one of our many franchises, as they do not have a massive warehouse attached, their service will be substantially quicker. They will also carry majority of the day to day items that you might need. The only risk you run in these cases, is that if you require any type of obscure or not often used products, there is a chance that they will not have them in stock, in which case you would have to come through to our head office.