EW
Etienne W
1 reviews | Active since Jun 2011
19 Nov 2018, 16:00
***** at it's best, Please check your accounts
I only buy from this company online with a specific order number format. An invoice was passed on to my company account for equipment I neither received, ordered or bought. After phoning them several times, even after 4 months the case is still under investigation with no credit towards my company. This is nothing other than theft and ACDC Dynamic is an accomplice. I have spoken to Christopher who handled the in-house sale, Michelle and Geraldine and although they all admit they can see that I was not the buyer from my online account the buck is being passed to warehousing and sales etc etc. I am opening a case of ***** with SAPS so that I can move towards an end to this ******** and appalling action.
Helpful (0)
Replies (8)0
Replies (8)
ACDC Dynamics's replyOfficial
19 Nov 2018, 16:27Hi Etienne,
We apologise for the experience that you have had. Can you please give us the invoice number in question so that we can follow up correctly for you? We have a standard procedure for instances like this, we would like to find out why this procedure has taken so long in your case, if you would be willing to give us the chance.
We apologise for the experience that you have had. Can you please give us the invoice number in question so that we can follow up correctly for you? We have a standard procedure for instances like this, we would like to find out why this procedure has taken so long in your case, if you would be willing to give us the chance.
ACDC Dynamics's reply19 Nov 2018, 16:27
Official
Hi Etienne,
We apologise for the experience that you have had. Can you please give us the invoice number in question so that we can follow up correctly for you? We have a standard procedure for instances like this, we would like to find out why this procedure has taken so long in your case, if you would be willing to give us the chance.
We apologise for the experience that you have had. Can you please give us the invoice number in question so that we can follow up correctly for you? We have a standard procedure for instances like this, we would like to find out why this procedure has taken so long in your case, if you would be willing to give us the chance.
EW
Etienne W's updateReviewer Update
20 Nov 2018, 08:52HI ACDC ,
The doc nr. is RET 184428. You will notice that the purchase order nr is ROSEMARE and is conflicting with our sytem order nrs. Obviously this order nr. was given by the customer in stores as noted. So for me this is easy;all it takes is to look on your system what company normally use this order nr. and have a look at their company name. You will then notice that their company name is either similar to ours or is one company above or one below on the list that was selected by Cristopher Jones. It is not my job to figure this out for you. Please remove this invoice from my profile so that I can go on with my normal business as your customer and that I can place my next orders. At the moment I am buying from other companies since I refuse to continue any business with you while this is hanging. The amount is not a lot but the principal sticks.
EW
Etienne W's update20 Nov 2018, 08:52
Reviewer Update
HI ACDC ,
The doc nr. is RET 184428. You will notice that the purchase order nr is ROSEMARE and is conflicting with our sytem order nrs. Obviously this order nr. was given by the customer in stores as noted. So for me this is easy;all it takes is to look on your system what company normally use this order nr. and have a look at their company name. You will then notice that their company name is either similar to ours or is one company above or one below on the list that was selected by Cristopher Jones. It is not my job to figure this out for you. Please remove this invoice from my profile so that I can go on with my normal business as your customer and that I can place my next orders. At the moment I am buying from other companies since I refuse to continue any business with you while this is hanging. The amount is not a lot but the principal sticks.
ACDC Dynamics's replyOfficial
20 Nov 2018, 12:02Hi Etienne,
Thank you for providing your invoice number, we are investigating and will have an answer for you shortly.
Thank you for providing your invoice number, we are investigating and will have an answer for you shortly.
ACDC Dynamics's reply20 Nov 2018, 12:02
Official
Hi Etienne,
Thank you for providing your invoice number, we are investigating and will have an answer for you shortly.
Thank you for providing your invoice number, we are investigating and will have an answer for you shortly.
ACDC Dynamics's replyOfficial
20 Nov 2018, 13:27Hi Etienne,
We have discovered the problem. You are completely correct in your summary of the situation, this was a case of an order being placed on the wrong account. The issue was submitted for correction, but unfortunately this submission was misplaced. We have tracked down the submission, and the credit will be passed on your account before the close of business today. We apologise for the inconvenience that this has caused for you, and thank you for the opportunity to resolve the problem.
We have discovered the problem. You are completely correct in your summary of the situation, this was a case of an order being placed on the wrong account. The issue was submitted for correction, but unfortunately this submission was misplaced. We have tracked down the submission, and the credit will be passed on your account before the close of business today. We apologise for the inconvenience that this has caused for you, and thank you for the opportunity to resolve the problem.
ACDC Dynamics's reply20 Nov 2018, 13:27
Official
Hi Etienne,
We have discovered the problem. You are completely correct in your summary of the situation, this was a case of an order being placed on the wrong account. The issue was submitted for correction, but unfortunately this submission was misplaced. We have tracked down the submission, and the credit will be passed on your account before the close of business today. We apologise for the inconvenience that this has caused for you, and thank you for the opportunity to resolve the problem.
We have discovered the problem. You are completely correct in your summary of the situation, this was a case of an order being placed on the wrong account. The issue was submitted for correction, but unfortunately this submission was misplaced. We have tracked down the submission, and the credit will be passed on your account before the close of business today. We apologise for the inconvenience that this has caused for you, and thank you for the opportunity to resolve the problem.
EW
Etienne W's updateReviewer Update
22 Nov 2018, 14:39Hi ACDC
It is now 2 days later. I have not received any email or proof that this issue is now resolved. It was promised before end of business day 2 days back and still nothing has been done.I am really disappointed and frustrated being **** to, especially on such public forum.
EW
Etienne W's update22 Nov 2018, 14:39
Reviewer Update
Hi ACDC
It is now 2 days later. I have not received any email or proof that this issue is now resolved. It was promised before end of business day 2 days back and still nothing has been done.I am really disappointed and frustrated being **** to, especially on such public forum.
ACDC Dynamics's replyOfficial
22 Nov 2018, 14:47Hi Etienne,
Unfortunately our system does not send out automated messages when we pass credit notes. The credit note was passed on the day we said it would be, it will appear on your statement as a credit under the reference number RET184428CR. We will email you a copy shortly for your records.
Unfortunately our system does not send out automated messages when we pass credit notes. The credit note was passed on the day we said it would be, it will appear on your statement as a credit under the reference number RET184428CR. We will email you a copy shortly for your records.
ACDC Dynamics's reply22 Nov 2018, 14:47
Official
Hi Etienne,
Unfortunately our system does not send out automated messages when we pass credit notes. The credit note was passed on the day we said it would be, it will appear on your statement as a credit under the reference number RET184428CR. We will email you a copy shortly for your records.
Unfortunately our system does not send out automated messages when we pass credit notes. The credit note was passed on the day we said it would be, it will appear on your statement as a credit under the reference number RET184428CR. We will email you a copy shortly for your records.
EW
Etienne W's updateReviewer Update
22 Nov 2018, 15:00HI ACDC
I have made it very clear to Geraldine,Rochel and Cristopher that I am waiting to place my orders as soon as this issue is resolved.After 10 phone calls I am sure that everyone knows that I would like it to be resolved as well as notified once it has been resolved. Do you not think it wise or even kind to just give a customer a phone call and tell them the issue has now been resolved(the one you are not even at fault for), thank you for your business, sorry for the inconvenience and we will appreciate if you would still consider buying from us?
While you busy, can you check why my credit has been taken away or is that just payback for me stating the truth and being honest?
EW
Etienne W's update22 Nov 2018, 15:00
Reviewer Update
HI ACDC
I have made it very clear to Geraldine,Rochel and Cristopher that I am waiting to place my orders as soon as this issue is resolved.After 10 phone calls I am sure that everyone knows that I would like it to be resolved as well as notified once it has been resolved. Do you not think it wise or even kind to just give a customer a phone call and tell them the issue has now been resolved(the one you are not even at fault for), thank you for your business, sorry for the inconvenience and we will appreciate if you would still consider buying from us?
While you busy, can you check why my credit has been taken away or is that just payback for me stating the truth and being honest?
ACDC Dynamics's replyOfficial
22 Nov 2018, 15:15Hi Etienne,
Geraldine will contact you shortly.
Geraldine will contact you shortly.
ACDC Dynamics's reply22 Nov 2018, 15:15
Official
Hi Etienne,
Geraldine will contact you shortly.
Geraldine will contact you shortly.