1 reviews | Active since May 2016
False advertising
<p>I’m highly discussed with the setup at acdc dynamic, I have phone Acdc dynamic in Edenvale looking for a home</p> <p>Solar kit in there catalogue, I came across a product SW-HS-5L solar home light 5.</p> <p>In the catalogue it stated that a solar home light 5 system would last up to 26 hours if fully charged</p> <p>They assured me that they have one in stock, drove all the way to Acdc just to hear sorry we don’t have stock, and they order it for me from</p> <p>New castle, when I received the lights a week later, I tested the lights and clearly it only last 5 hours, I took it back to acdc I they gladly took it back to test ot for me</p> <p>Days later they phoned and said the solar kit is ready for collection, upon my arrival the report got states that system is not faulty they tested it and it lasted for 7 hours,</p> <p>I try to explain to them that the catalogue states that this system should last up to 26 hours,</p> <p>And they said sorry they cannot credit me because 7 hours is up to 26 hours, and David the manager said i should only use one light then I will get my 26hours that i wanted,</p> <p>If that is the case why don’t they sell a 1 light solar kit in place off an 5 light, then at lease I know what I’m getting and not being **** to with false advertising,</p> <p> </p> <p>I was advise that they are so sorry and I should take my “Solar home light 5” kit and go they are not going to do anything about it because clearly I don’t know the deference between 26 hours and</p> <p>Up to 26 hours(7hours)</p> <p> </p>
Hello,
As our retail manager explained to you on the shop floor, the statement of "up to 26 hours" cannot be considered false advertising. The same principle applies for any unit that uses battery power. For example a cell phone can say that it has up to 3 days battery life, but this statement is made assuming that the phone will be used in the most economic way possible, if you try to use the phone up to its maximum capacity clearly the battery will not last for the full time stipulated. This same principle applies to the SW-HS-5L kit that you have purchased. If used at its most economical setting (only 1 light), the battery will last 26 hours. This is standard practice when trying to give customers an idea of battery life, as it is not always possible to explain all the possible uses of the unit and how long the battery life will last for all of them, when you only have a small space to do so.
The SW-HS-5L is a great product, and we stand behind the quality of the unit. If this misunderstanding of battery life has rendered the unit completely unusable on your part, we will be willing to accommodate you and, with a 5% handling fee for repackaging and processing of the unit, we will allow you to swap the unit for anything of similar or greater value in our store. If you find this compromise acceptable, please contact our retail manager David Sparrow on *** to facilitate the exchange.
We apologise for any inconvenience that this misunderstanding may have caused on your part, and we hope that we will be able to resolve the issue to your satisfaction.
Best regards,
Hello,
As our retail manager explained to you on the shop floor, the statement of "up to 26 hours" cannot be considered false advertising. The same principle applies for any unit that uses battery power. For example a cell phone can say that it has up to 3 days battery life, but this statement is made assuming that the phone will be used in the most economic way possible, if you try to use the phone up to its maximum capacity clearly the battery will not last for the full time stipulated. This same principle applies to the SW-HS-5L kit that you have purchased. If used at its most economical setting (only 1 light), the battery will last 26 hours. This is standard practice when trying to give customers an idea of battery life, as it is not always possible to explain all the possible uses of the unit and how long the battery life will last for all of them, when you only have a small space to do so.
The SW-HS-5L is a great product, and we stand behind the quality of the unit. If this misunderstanding of battery life has rendered the unit completely unusable on your part, we will be willing to accommodate you and, with a 5% handling fee for repackaging and processing of the unit, we will allow you to swap the unit for anything of similar or greater value in our store. If you find this compromise acceptable, please contact our retail manager David Sparrow on *** to facilitate the exchange.
We apologise for any inconvenience that this misunderstanding may have caused on your part, and we hope that we will be able to resolve the issue to your satisfaction.
Best regards,