CB
Craig B
1 reviews | Active since Sept 2013
07 Aug 2026, 16:20
Disgusting service
Such disgusting service received this afternoon at the Richmond branch. Firstly it was a mission to get anyone to assist me, I then get passed snotty comments by staff saying they won’t be going home at 16:00 because they need to assist me. Not to mention the person assisting me eating a sandwich while talking to me, to the point where even I had the contents of the sandwich on me. I eventually just put everything I wanted to buy down and walked out of the shop. This is now the second time I’ve had an experience like this. Given how much money i spend here and how regular i am as a customer. This is disgusting. I would like to know what is going to be done about this. Shocking.
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ACDC Dynamics's replyOfficial
11 Aug 2026, 08:36Dear Mr Bokelmann,
Thank you for taking the time to share your experience with us.
We were truly sorry to hear about the concerns you’ve raised, as this is certainly not reflective of the service standards we strive to uphold here at ACDC.
We have noted your feedback and will be engaging with the relevant team regarding your experience. We will be in direct contact with you should we require any further information, and to provide feedback where appropriate.
We appreciate your continued support and look forward to providing you with a much-improved experience in the future.
Kind regards,
ACDC Dynamics Customer Service Team.
Thank you for taking the time to share your experience with us.
We were truly sorry to hear about the concerns you’ve raised, as this is certainly not reflective of the service standards we strive to uphold here at ACDC.
We have noted your feedback and will be engaging with the relevant team regarding your experience. We will be in direct contact with you should we require any further information, and to provide feedback where appropriate.
We appreciate your continued support and look forward to providing you with a much-improved experience in the future.
Kind regards,
ACDC Dynamics Customer Service Team.
ACDC Dynamics's reply11 Aug 2026, 08:36
Official
Dear Mr Bokelmann,
Thank you for taking the time to share your experience with us.
We were truly sorry to hear about the concerns you’ve raised, as this is certainly not reflective of the service standards we strive to uphold here at ACDC.
We have noted your feedback and will be engaging with the relevant team regarding your experience. We will be in direct contact with you should we require any further information, and to provide feedback where appropriate.
We appreciate your continued support and look forward to providing you with a much-improved experience in the future.
Kind regards,
ACDC Dynamics Customer Service Team.
Thank you for taking the time to share your experience with us.
We were truly sorry to hear about the concerns you’ve raised, as this is certainly not reflective of the service standards we strive to uphold here at ACDC.
We have noted your feedback and will be engaging with the relevant team regarding your experience. We will be in direct contact with you should we require any further information, and to provide feedback where appropriate.
We appreciate your continued support and look forward to providing you with a much-improved experience in the future.
Kind regards,
ACDC Dynamics Customer Service Team.