1 reviews | Active since Aug 2012
Count your fingers when dealing with this company!
AC-DC Dynamics has a way of operating that requires vigilance on behalf of the buyer. They have a 'no returns' policy so they don't have to be inconvenienced by taking back goods for any reason. This policy is not brought to your attention clearly enough so one ends up sooner or later of feeling jilted. An example that I have had (on more than one occasion) is that they chop and change the manufacturer of an item without changing the item code no. This may not matter at times but in my experience that I have had the newer product is inferior to the original one.
Hi Richard,
Could you please provide more information around the items that you are trying to return? Specifically, an invoice number would allow us to review your issue. You are mistaken in saying we have a "no returns" policy, we do accept back items for replacements and credits, but as any reasonable company is required to do, we have to have policies in place to make sure that the returns are justified and the procedure is not open to abuse. If the items that you would like to return fall within those requirements we will be more than happy to assist you.
In regards to the changing of manufacturers, you are completely correct, we are constantly reviewing our suppliers to make sure that we get the absolute best value for our customers. We strive to ensure that the quality of new suppliers is at the very least equal, if not greater than the previous supplier, if you have any specific examples of inferior quality to share with us, we would appreciate it greatly, as it would help us to continue refining our chosen suppliers.
Hi Richard,
Could you please provide more information around the items that you are trying to return? Specifically, an invoice number would allow us to review your issue. You are mistaken in saying we have a "no returns" policy, we do accept back items for replacements and credits, but as any reasonable company is required to do, we have to have policies in place to make sure that the returns are justified and the procedure is not open to abuse. If the items that you would like to return fall within those requirements we will be more than happy to assist you.
In regards to the changing of manufacturers, you are completely correct, we are constantly reviewing our suppliers to make sure that we get the absolute best value for our customers. We strive to ensure that the quality of new suppliers is at the very least equal, if not greater than the previous supplier, if you have any specific examples of inferior quality to share with us, we would appreciate it greatly, as it would help us to continue refining our chosen suppliers.