HB
Hendro B
1 reviews | Active since Jun 2020
01 Aug 2025, 13:29
Bad repair service and bad SRNE brand
I regret buying my solor equipment from them. You will wait the full 21 day repair cycle every time. Still not working after 3 repairs. This is my 3rd time returning my SRNE 3.5kw all in one system. Called 3 times over a span of 2 hours on 1/8/2025 and still couldn't speak to repairs dept. Calls go over to message and no one calls back. You've been warned
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Replies (2)0
Replies (2)
ACDC Dynamics's replyOfficial
01 Aug 2025, 15:32Dear Hendro,
Thank you for taking the time to share your concerns with us. We were truly sorry to hear that your experience has not meet your expectations.
We strive to ensure customer satisfaction, and we will further review this matter, where after we will furnish you with feedback.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Kind regards
ACDC Dynamics Customer Service Team.
Thank you for taking the time to share your concerns with us. We were truly sorry to hear that your experience has not meet your expectations.
We strive to ensure customer satisfaction, and we will further review this matter, where after we will furnish you with feedback.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Kind regards
ACDC Dynamics Customer Service Team.
ACDC Dynamics's reply01 Aug 2025, 15:32
Official
Dear Hendro,
Thank you for taking the time to share your concerns with us. We were truly sorry to hear that your experience has not meet your expectations.
We strive to ensure customer satisfaction, and we will further review this matter, where after we will furnish you with feedback.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Kind regards
ACDC Dynamics Customer Service Team.
Thank you for taking the time to share your concerns with us. We were truly sorry to hear that your experience has not meet your expectations.
We strive to ensure customer satisfaction, and we will further review this matter, where after we will furnish you with feedback.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Kind regards
ACDC Dynamics Customer Service Team.
ACDC Dynamics's replyOfficial
13 Aug 2025, 12:53 Dear Hendro,
Thank you for your continued patience while we investigated your concerns.
We completely understand how frustrating repeated returns can be and appreciate your patience throughout the process.
It’s important to note, however, that each return must follow our assessment cycle to ensure fairness and consistency for all customers. While we appreciate that this is your third return, every case is evaluated thoroughly on its own merits.
After reviewing the details of your case, we confirmed that the previous issues with the unit were not a result of manufacturing faults, workmanship, or component failures., so warranty claims could not be app****. Despite this, we supported each return with goodwill repairs.
Following the most recent assessment, your SRNE 3.5kW All-in-One system has been confirmed to be in good working condition with no faults found. As such, you are welcome to collect your unit at your earliest convenience.
If you need any further support or clarification, our Customer Service team is available at *** to assist.
Kind regards,
ACDC Dynamics Customer Service Team
Thank you for your continued patience while we investigated your concerns.
We completely understand how frustrating repeated returns can be and appreciate your patience throughout the process.
It’s important to note, however, that each return must follow our assessment cycle to ensure fairness and consistency for all customers. While we appreciate that this is your third return, every case is evaluated thoroughly on its own merits.
After reviewing the details of your case, we confirmed that the previous issues with the unit were not a result of manufacturing faults, workmanship, or component failures., so warranty claims could not be app****. Despite this, we supported each return with goodwill repairs.
Following the most recent assessment, your SRNE 3.5kW All-in-One system has been confirmed to be in good working condition with no faults found. As such, you are welcome to collect your unit at your earliest convenience.
If you need any further support or clarification, our Customer Service team is available at *** to assist.
Kind regards,
ACDC Dynamics Customer Service Team
ACDC Dynamics's reply13 Aug 2025, 12:53
Official
Dear Hendro,
Thank you for your continued patience while we investigated your concerns.
We completely understand how frustrating repeated returns can be and appreciate your patience throughout the process.
It’s important to note, however, that each return must follow our assessment cycle to ensure fairness and consistency for all customers. While we appreciate that this is your third return, every case is evaluated thoroughly on its own merits.
After reviewing the details of your case, we confirmed that the previous issues with the unit were not a result of manufacturing faults, workmanship, or component failures., so warranty claims could not be app****. Despite this, we supported each return with goodwill repairs.
Following the most recent assessment, your SRNE 3.5kW All-in-One system has been confirmed to be in good working condition with no faults found. As such, you are welcome to collect your unit at your earliest convenience.
If you need any further support or clarification, our Customer Service team is available at *** to assist.
Kind regards,
ACDC Dynamics Customer Service Team
Thank you for your continued patience while we investigated your concerns.
We completely understand how frustrating repeated returns can be and appreciate your patience throughout the process.
It’s important to note, however, that each return must follow our assessment cycle to ensure fairness and consistency for all customers. While we appreciate that this is your third return, every case is evaluated thoroughly on its own merits.
After reviewing the details of your case, we confirmed that the previous issues with the unit were not a result of manufacturing faults, workmanship, or component failures., so warranty claims could not be app****. Despite this, we supported each return with goodwill repairs.
Following the most recent assessment, your SRNE 3.5kW All-in-One system has been confirmed to be in good working condition with no faults found. As such, you are welcome to collect your unit at your earliest convenience.
If you need any further support or clarification, our Customer Service team is available at *** to assist.
Kind regards,
ACDC Dynamics Customer Service Team