1 reviews | Active since Oct 2010
Bad practices and business policies result in bad customer service and bad reviews
When I opened a COD account with ACDC Dynamics in Germiston the sales rep who convinced me to do so promised me that there would never be an issue with refunds and taking a handling fee as I had been charged by the ACDC Express store in Boksburg. Last week I purchased R2800 worth of lights as a sample for a tender which will require R ********** worth of these lights. Upon making the purchase I informed the counter sales consultant that these were as a sample. My customer rejected the sample and requested a more expensive option, however when I returned these sample lights I was told that no refund would be given and in fact a credit would be passed by head office onto my COD account but that this would take approximately 2 to 3 weeks.
I think it is time to find a new supplier for the supply of the lights in question as this has now become a R280000 order. Lets see how many suppliers bend over backwards to get this order, I already have Voltex and others quoting better prices anyway.
No more loyalty towards Mario, to whom I have been a loyal customer since around 1995
Hi Gary,
Thank you for taking the time to let us know about your problem. If possible can you please let us know the invoice number of the items in question so that we can follow up the issue for you?
If you attempt to book out samples on a COD account, the problem comes in with the exchange of cash, as you can not leave the premises with the goods until you have paid for them. There is no guarantee that our cashier will have enough cash to refund you when you return your items, as a matter of policy we keep very little cash on site, and there is only a small time frame for us to reverse transactions on a credit card. The only other option left to sales people in this case, is to request an EFT refund from our head office, where all transactions are processed, which is what they have done in this case.
If you need to book products out as a sample to show your own customers, we would recommend opening a 30 day account with us. You do not need a large credit limit, just enough to cover your samples. If you have this, when you purchase sample items, you can specify to the sales person that you would like to take the items on a "sales or return" basis, as well as specifying how long you would need them for (up to 30 days allowed). The sales person will specify this on your order, so that when you return the items, as long as they are in a re-saleable condition, the credit will be processed immediately on your account, without any cash having to change hands.
Hi Gary,
Thank you for taking the time to let us know about your problem. If possible can you please let us know the invoice number of the items in question so that we can follow up the issue for you?
If you attempt to book out samples on a COD account, the problem comes in with the exchange of cash, as you can not leave the premises with the goods until you have paid for them. There is no guarantee that our cashier will have enough cash to refund you when you return your items, as a matter of policy we keep very little cash on site, and there is only a small time frame for us to reverse transactions on a credit card. The only other option left to sales people in this case, is to request an EFT refund from our head office, where all transactions are processed, which is what they have done in this case.
If you need to book products out as a sample to show your own customers, we would recommend opening a 30 day account with us. You do not need a large credit limit, just enough to cover your samples. If you have this, when you purchase sample items, you can specify to the sales person that you would like to take the items on a "sales or return" basis, as well as specifying how long you would need them for (up to 30 days allowed). The sales person will specify this on your order, so that when you return the items, as long as they are in a re-saleable condition, the credit will be processed immediately on your account, without any cash having to change hands.
Hi Gary,
We have completed our investigation into the issue, thank you for providing us with further details. The manager from our Germiston branch will be contacting you directly to discuss the path forward.
Hi Gary,
We have completed our investigation into the issue, thank you for providing us with further details. The manager from our Germiston branch will be contacting you directly to discuss the path forward.
Hi Gary,
Your COD account has been credited with the amount of the goods that you have returned, the funds are available if you would like to make any other purchases.
Hi Gary,
Your COD account has been credited with the amount of the goods that you have returned, the funds are available if you would like to make any other purchases.