Back and forth for weeks

<p>I recently purchased a fan from ACDC Durban and after a few days, it intermittenly stopped working. A few days after the first fault occured, a new one came up in the form of it squeking whenever it was on. After contacting ACDC Durban, they told me to bring it through to them so they may assess it and fix my problems. Fast forward 3 weeks after i dropped it off by them, it gets dropped off to my office in worse condition than i sent it in. Namly, it had no base for the fan to stand on and also it didnt oscillate anymore. Extremely unhappy about this, i contacted ACDC dynamics again, where they asked me to bring it through and they will see what they can do. Upon arrival, i requested for a credit rather than a repair or a new unit, seeing as though ACDC has had my fan for almost as long as i have. The guy in charge of returns then told me that they will apply for me for a credit from the head office in Johannesburg. I am now waiting ANOTHER 3 weeks for them to get back to me about the status of my request. I contact the Durban branch and they tell me they have to find out from Johannesburg. I contact Johannesburg and they tell me that they have to contact Durban to find out more about my query. My company has been dealing with ACDC for years and I am disgusted by how things are being handled. </p>