ACDC Pinetown Complaint

I am extremely disappointed with the service received from ACDC Pinetown regarding a refund that has been outstanding since 12 May.

I initially contacted the branch looking for a specific changeover switch based on specifications provided by my electrician. The salesperson was helpful and advised that they did not have the exact switch in stock but recommended an alternative that would work. Based on this advice, I travelled to the branch and purchased the alternative switch.

Unfortunately, when I got the switch to site, my electrician confirmed that it was not suitable for the application. I returned the switch to the branch and was advised that I would receive an EFT refund. I promptly submitted my banking details on 12 May as requested.

Since then, I have had to repeatedly follow up on the refund. I was advised there was a query regarding the card used for payment, as I had paid using an Apple Pay virtual card. I immediately provided my bank transaction history and supporting information to assist with the verification process.

Despite supplying everything requested and following up numerous times, I continue to receive little to no feedback. Tanya from Credit Returns has not provided any meaningful update on when the refund will be processed.

At this point, ACDC has the returned switch and still has my money. A refund that should have taken days has now dragged on for weeks, requiring constant follow-up from me.

I would appreciate urgent intervention from ACDC management to resolve this matter and process my refund without further delay.