sB
sHAWN B
1 reviews | Active since Jun 2018
08 Jun 2018, 07:50
ACDC EXPRESS - DEPRESS
We bought products from ACDC express shop in Boksburg that were in a catalogue.
1.) We paid R600 for the catalogue 2.) We received the wrong goods 3.) Excuse was the catalogue was wrong 4.) They refuse to fix the error 5.) Spoke to Branch manager and got NO response. 6.) I contacted Head office and spoke to sales manager but got no feed back. 7.) I spoke to their Brand Manager also got no response.
The service is absolutely shocking. Mario had an amazing business and their staff is ruining it for them.
P.S. I have just completed the Lighting & Lighting controls supply and and commission on 2 huge buildings (Discovery HO & PWC HO) of which they would've loved some sales.
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Replies (2)
ACDC Dynamics's replyOfficial
08 Jun 2018, 08:14Hello Shawn,
We apologise for your bad experience. We will contact you shortly to get further details on the order so that we can assist you. While ACDC Express Boksburg is a franchise and does not report directly to the ACDC Dynamics head office , we will do all we can to rectify your situation.
Best regards,
ACDC Dynamics's reply08 Jun 2018, 08:14
Official
Hello Shawn,
We apologise for your bad experience. We will contact you shortly to get further details on the order so that we can assist you. While ACDC Express Boksburg is a franchise and does not report directly to the ACDC Dynamics head office , we will do all we can to rectify your situation.
Best regards,
ACDC Dynamics's replyOfficial
08 Jun 2018, 16:55Hi Shawn,
We have investigated your complaint, thank you for providing us with further information.
On your first point, we do have to charge for our catalogues, mainly because they are 850 pages long, generally we try to fit this cost into a customers order. The price is normally around R 150, as it was on your invoice.
On the items being incorrect, and not matching the specifications of the catalogue; unfortunately this can happen when we have changed suppliers. The store should either offer you an alternative that will fit your requirements, or refund you for the incorrect items. We have contacted the store to communicate this to them. Please contact Ruan on ***, he is the customer complaint consultant for the franchise management company, he will make sure that you get the results that you require.
Best regards,
ACDC Dynamics's reply08 Jun 2018, 16:55
Official
Hi Shawn,
We have investigated your complaint, thank you for providing us with further information.
On your first point, we do have to charge for our catalogues, mainly because they are 850 pages long, generally we try to fit this cost into a customers order. The price is normally around R 150, as it was on your invoice.
On the items being incorrect, and not matching the specifications of the catalogue; unfortunately this can happen when we have changed suppliers. The store should either offer you an alternative that will fit your requirements, or refund you for the incorrect items. We have contacted the store to communicate this to them. Please contact Ruan on ***, he is the customer complaint consultant for the franchise management company, he will make sure that you get the results that you require.
Best regards,