PT
Phadishe T
1 reviews | Active since Nov 2018
14 Mar 2019, 08:16
ACDC Dynamics Faulty Products
ACDC Dynamics products disappointed me. I bought Watt-hour Meter with LCD from ACDC Dynamics and I have connected this meter and the LCD was not showing any reading . I did send the meter back to ACDC for Testing . Now ACDC Dynamics does not want to take responsibility for that faulty Meter they supp**** me with. I have contacted ACDC Dynamics regarding this issue but I am not getting respond from them. I wont recommend anyone to buy ACDC Product
Helpful (0)
Replies (8)0
Replies (8)
ACDC Dynamics's replyOfficial
14 Mar 2019, 08:39Hi Phadishe,
Can you please give us your invoice number so that we can investigate further for you?
Can you please give us your invoice number so that we can investigate further for you?
ACDC Dynamics's reply14 Mar 2019, 08:39
Official
Hi Phadishe,
Can you please give us your invoice number so that we can investigate further for you?
Can you please give us your invoice number so that we can investigate further for you?
PT
Phadishe T's updateReviewer Update
14 Mar 2019, 11:10TAX INVOICE / DELIVERY NOTE R73540
PT
Phadishe T's update14 Mar 2019, 11:10
Reviewer Update
TAX INVOICE / DELIVERY NOTE R73540
ACDC Dynamics's replyOfficial
14 Mar 2019, 11:49Hi Phadishe,
This unit was tested by our repairs department. Quoting from the test report that would have been included on the unit when it was given back to you:
"There were flash or burn marks in the current transformer input terminals. An excessive input voltage of 230VAC was supp**** between the 1st and 3rd terminal, where it is supposed to be a CT signal current."
This means that the unit has been used to measure something beyond it's rated specification, and this has caused the unit to burn out. This would not be due to a factory fault, which is why we cannot help you with the issue.
If you would like for us to demonstrate one of these meters working in the conditions that they are meant for, we would be happy to organise this demonstration for you in our repairs workshop.
This unit was tested by our repairs department. Quoting from the test report that would have been included on the unit when it was given back to you:
"There were flash or burn marks in the current transformer input terminals. An excessive input voltage of 230VAC was supp**** between the 1st and 3rd terminal, where it is supposed to be a CT signal current."
This means that the unit has been used to measure something beyond it's rated specification, and this has caused the unit to burn out. This would not be due to a factory fault, which is why we cannot help you with the issue.
If you would like for us to demonstrate one of these meters working in the conditions that they are meant for, we would be happy to organise this demonstration for you in our repairs workshop.
ACDC Dynamics's reply14 Mar 2019, 11:49
Official
Hi Phadishe,
This unit was tested by our repairs department. Quoting from the test report that would have been included on the unit when it was given back to you:
"There were flash or burn marks in the current transformer input terminals. An excessive input voltage of 230VAC was supp**** between the 1st and 3rd terminal, where it is supposed to be a CT signal current."
This means that the unit has been used to measure something beyond it's rated specification, and this has caused the unit to burn out. This would not be due to a factory fault, which is why we cannot help you with the issue.
If you would like for us to demonstrate one of these meters working in the conditions that they are meant for, we would be happy to organise this demonstration for you in our repairs workshop.
This unit was tested by our repairs department. Quoting from the test report that would have been included on the unit when it was given back to you:
"There were flash or burn marks in the current transformer input terminals. An excessive input voltage of 230VAC was supp**** between the 1st and 3rd terminal, where it is supposed to be a CT signal current."
This means that the unit has been used to measure something beyond it's rated specification, and this has caused the unit to burn out. This would not be due to a factory fault, which is why we cannot help you with the issue.
If you would like for us to demonstrate one of these meters working in the conditions that they are meant for, we would be happy to organise this demonstration for you in our repairs workshop.
PT
Phadishe T's updateReviewer Update
14 Mar 2019, 13:24This report is not correct because I personally tested the unit without the current transformer connected in my workshop for the first time but it never worked. The other three units are all working fine except this one. I will be happy if you can take this unit back to Turkey for testing because your testing department they don't know how to test the meter. There is no burnt marks on signal terminals
I had the same problem with power supply from ACDC it also never worked and the test department claimed that i burnt the unit. Each and every electrical spares we return back to you guys for testing you always telling us that it is faulty due to surge power. I instructed Ideal electrical not to order my electrical spares from you any more because you are not taking your responsibility at all.
I cancelled the order for soft stater EMX41-0200B-511 because you dont want to take your responsibility. if you failing to replace that cost R2000 then how you going to be able to replace the unit for R 34 000? . I have managed to get the good supply which is responsible
PT
Phadishe T's update14 Mar 2019, 13:24
Reviewer Update
This report is not correct because I personally tested the unit without the current transformer connected in my workshop for the first time but it never worked. The other three units are all working fine except this one. I will be happy if you can take this unit back to Turkey for testing because your testing department they don't know how to test the meter. There is no burnt marks on signal terminals
I had the same problem with power supply from ACDC it also never worked and the test department claimed that i burnt the unit. Each and every electrical spares we return back to you guys for testing you always telling us that it is faulty due to surge power. I instructed Ideal electrical not to order my electrical spares from you any more because you are not taking your responsibility at all.
I cancelled the order for soft stater EMX41-0200B-511 because you dont want to take your responsibility. if you failing to replace that cost R2000 then how you going to be able to replace the unit for R 34 000? . I have managed to get the good supply which is responsible
ACDC Dynamics's replyOfficial
18 Mar 2019, 11:02Hi Phadishe,
We are sorry that you feel that way. Our technicians are quite capable, and we stand by their report findings. This does not affect our capability to service any other items, if there are any genuine factory fault conditions, as we have done many time in the past, we will honour the warranty on units and make sure that they are replaced or repaired accordingly.
We are sorry that you feel that way. Our technicians are quite capable, and we stand by their report findings. This does not affect our capability to service any other items, if there are any genuine factory fault conditions, as we have done many time in the past, we will honour the warranty on units and make sure that they are replaced or repaired accordingly.
ACDC Dynamics's reply18 Mar 2019, 11:02
Official
Hi Phadishe,
We are sorry that you feel that way. Our technicians are quite capable, and we stand by their report findings. This does not affect our capability to service any other items, if there are any genuine factory fault conditions, as we have done many time in the past, we will honour the warranty on units and make sure that they are replaced or repaired accordingly.
We are sorry that you feel that way. Our technicians are quite capable, and we stand by their report findings. This does not affect our capability to service any other items, if there are any genuine factory fault conditions, as we have done many time in the past, we will honour the warranty on units and make sure that they are replaced or repaired accordingly.
PT
Phadishe T's updateReviewer Update
19 Mar 2019, 07:45ACDC supp**** me with the faulty unit and this report of fault finding tells me that your technicians did not test the unit properly or they don't know how to test this unit.
I will be happy if this unit can be replaced or you send it back to factory in order to get proper report regarding this fault on the unit
The unit it does not show any readings on the LCD so we want to know why is doing that
PT
Phadishe T's update19 Mar 2019, 07:45
Reviewer Update
ACDC supp**** me with the faulty unit and this report of fault finding tells me that your technicians did not test the unit properly or they don't know how to test this unit.
I will be happy if this unit can be replaced or you send it back to factory in order to get proper report regarding this fault on the unit
The unit it does not show any readings on the LCD so we want to know why is doing that
ACDC Dynamics's replyOfficial
19 Mar 2019, 08:41Hi Phadishe,
You are welcome to bring the unit in to our repairs department again, and they can conduct the testing for you once more. Please use reference number R73540 when you do, so that they are aware of the situation.
You are welcome to bring the unit in to our repairs department again, and they can conduct the testing for you once more. Please use reference number R73540 when you do, so that they are aware of the situation.
ACDC Dynamics's reply19 Mar 2019, 08:41
Official
Hi Phadishe,
You are welcome to bring the unit in to our repairs department again, and they can conduct the testing for you once more. Please use reference number R73540 when you do, so that they are aware of the situation.
You are welcome to bring the unit in to our repairs department again, and they can conduct the testing for you once more. Please use reference number R73540 when you do, so that they are aware of the situation.
PT
Phadishe T's updateReviewer Update
19 Mar 2019, 12:44Thank you
PT
Phadishe T's update19 Mar 2019, 12:44
Reviewer Update
Thank you