ACDC do not support a product out of warranty, be prepared to lose your money

I purchased a PSU-PB-500 portable power supply unit in May 2022 , from ACDC, it went faulty in September of this year , so 16 months after purchase. It is their own branded unit . I am told it’s out of 12 months warranty and the battery management unit is faulty . They cannot repair or replace the board locally , so the unit is now totally useless. It was a unit costing R8900 , and they are still selling them . I think it’s unacceptable that a unit costing that amount, cannot be made functional after Such a short time . I was offered a replacement at a “ discounted “ price , but was told after 12 months, if the same thing happened, the results would be the same and I would have to basically throw it away again . I must say I feel let down , as I support products that are proudly South Africa .