RP
Roy P
1 reviews | Active since Aug 2012
20 Jun 2019, 10:26
ACDC affter sales service stinks
The Sales staff at acdc are very good and go out of thier way to help we have only received good service from them. Unfortunately thier repair department stinks if you have a problem with any products they will duck and dive to avoid refunds or replacment of faulty goods. We have been dealing with them for several years, this year we decided to buy other products from themthat we used to get from different suppliers to try to support them more. Unfortunately it was a bad move on our part, we had a string of faulty products which they are refusing to give us credit for or replace with different products which are still under guarentee and they are giving us ridiculous reasons for the failures We have to face or unhappy customers and are loosing business because of thier bad returns policy.
Helpful (0)
Replies (5)0
Replies (5)
ACDC Dynamics's replyOfficial
20 Jun 2019, 10:53Hi Roy,
Sorry for the experience that you have had with us. Would it be possible for you to please give us the part numbers and invoices in question so that we can follow up for you, and see if there is anything that we can do to resolve the problem to your satisfaction?
Sorry for the experience that you have had with us. Would it be possible for you to please give us the part numbers and invoices in question so that we can follow up for you, and see if there is anything that we can do to resolve the problem to your satisfaction?
ACDC Dynamics's reply20 Jun 2019, 10:53
Official
Hi Roy,
Sorry for the experience that you have had with us. Would it be possible for you to please give us the part numbers and invoices in question so that we can follow up for you, and see if there is anything that we can do to resolve the problem to your satisfaction?
Sorry for the experience that you have had with us. Would it be possible for you to please give us the part numbers and invoices in question so that we can follow up for you, and see if there is anything that we can do to resolve the problem to your satisfaction?
RP
Roy P's updateReviewer Update
20 Jun 2019, 11:12Simon Rhodes,Talib and Tino no all about the problems we have had we have given them all the relevant information already
I'm not sure who I am replying to a name would be good just check our increase in purchases since November 2018 our goodwill and loyalty mean nothing,
RoyPotter
I'm not sure who I am replying to a name would be good just check our increase in purchases since November 2018 our goodwill and loyalty mean nothing,
RoyPotter
RP
Roy P's update20 Jun 2019, 11:12
Reviewer Update
Simon Rhodes,Talib and Tino no all about the problems we have had we have given them all the relevant information already
I'm not sure who I am replying to a name would be good just check our increase in purchases since November 2018 our goodwill and loyalty mean nothing,
RoyPotter
I'm not sure who I am replying to a name would be good just check our increase in purchases since November 2018 our goodwill and loyalty mean nothing,
RoyPotter
ACDC Dynamics's replyOfficial
20 Jun 2019, 14:00Hi Roy,
Our Hello Peter account is monitored by several people, my name is Marco, and right now I am handling your complaint. I will be using the information that you have provided in order to get more information on the issue, thank you.
Our Hello Peter account is monitored by several people, my name is Marco, and right now I am handling your complaint. I will be using the information that you have provided in order to get more information on the issue, thank you.
ACDC Dynamics's reply20 Jun 2019, 14:00
Official
Hi Roy,
Our Hello Peter account is monitored by several people, my name is Marco, and right now I am handling your complaint. I will be using the information that you have provided in order to get more information on the issue, thank you.
Our Hello Peter account is monitored by several people, my name is Marco, and right now I am handling your complaint. I will be using the information that you have provided in order to get more information on the issue, thank you.
ACDC Dynamics's replyOfficial
24 Jun 2019, 07:56Hi Roy,
The matter has been escalated to the head of our repairs and returns department at our head office, they have compiled a comprehensive report on the items, which we will send through to you shortly.
The matter has been escalated to the head of our repairs and returns department at our head office, they have compiled a comprehensive report on the items, which we will send through to you shortly.
ACDC Dynamics's reply24 Jun 2019, 07:56
Official
Hi Roy,
The matter has been escalated to the head of our repairs and returns department at our head office, they have compiled a comprehensive report on the items, which we will send through to you shortly.
The matter has been escalated to the head of our repairs and returns department at our head office, they have compiled a comprehensive report on the items, which we will send through to you shortly.
ACDC Dynamics's replyOfficial
25 Jun 2019, 09:10Hi Roy,
I am going to give you a summary here, but the full report with images will be emailed directly to you.
Repair note number: R73901CT ; Item: MKS-5K 48VDC HYBRID SOLAR INVERTER
There were two main issues here, the input and output Mosfets were badly blown, and this caused the main microprocessor to blow. as well as the unit being received with various components loose inside the case. None of these issues point to component failure, and as such the warranty claim was rejected.
Repair note number: R74069CT-1 ; Items: 2 X MJS100 AUTO BOOSTER PUMP
These pumps were bought in February of 2018. These units fell outside of the allowed time for a warranty claim.
Repair note number: R76931CT-1 ; Item: 2 X SG-PSI-150W INVERTER
It was found that both units output Mosfets and PWM failed. A credit was passed on the 18 JUNE 2019 – document number CRT127215CR
Repair note number: R76931CT-1 ; Item: 3 X MJS100 AUTO BOOSTER PUMP
These pumps were bought on the following dates: 25 January 2018, 12 February 2018, and 19 July 2018. These units fell outside of the allowed time for a warranty claim.
Repair note number: R76931CT-1 ; Item: MKS-5K 48VDC HYBRID SOLAR INVERTER
it was agreed that the unit was blown and that a charge would be accepted for repair/replacement of the unit. A quote was sent through with the reference number QT – R73977CT.
After a full review, in none of these cases have our repairs department acted incorrectly, we are confident with the results of their reports, and warranty claims have been granted where they are applicable.
I am going to give you a summary here, but the full report with images will be emailed directly to you.
Repair note number: R73901CT ; Item: MKS-5K 48VDC HYBRID SOLAR INVERTER
There were two main issues here, the input and output Mosfets were badly blown, and this caused the main microprocessor to blow. as well as the unit being received with various components loose inside the case. None of these issues point to component failure, and as such the warranty claim was rejected.
Repair note number: R74069CT-1 ; Items: 2 X MJS100 AUTO BOOSTER PUMP
These pumps were bought in February of 2018. These units fell outside of the allowed time for a warranty claim.
Repair note number: R76931CT-1 ; Item: 2 X SG-PSI-150W INVERTER
It was found that both units output Mosfets and PWM failed. A credit was passed on the 18 JUNE 2019 – document number CRT127215CR
Repair note number: R76931CT-1 ; Item: 3 X MJS100 AUTO BOOSTER PUMP
These pumps were bought on the following dates: 25 January 2018, 12 February 2018, and 19 July 2018. These units fell outside of the allowed time for a warranty claim.
Repair note number: R76931CT-1 ; Item: MKS-5K 48VDC HYBRID SOLAR INVERTER
it was agreed that the unit was blown and that a charge would be accepted for repair/replacement of the unit. A quote was sent through with the reference number QT – R73977CT.
After a full review, in none of these cases have our repairs department acted incorrectly, we are confident with the results of their reports, and warranty claims have been granted where they are applicable.
ACDC Dynamics's reply25 Jun 2019, 09:10
Official
Hi Roy,
I am going to give you a summary here, but the full report with images will be emailed directly to you.
Repair note number: R73901CT ; Item: MKS-5K 48VDC HYBRID SOLAR INVERTER
There were two main issues here, the input and output Mosfets were badly blown, and this caused the main microprocessor to blow. as well as the unit being received with various components loose inside the case. None of these issues point to component failure, and as such the warranty claim was rejected.
Repair note number: R74069CT-1 ; Items: 2 X MJS100 AUTO BOOSTER PUMP
These pumps were bought in February of 2018. These units fell outside of the allowed time for a warranty claim.
Repair note number: R76931CT-1 ; Item: 2 X SG-PSI-150W INVERTER
It was found that both units output Mosfets and PWM failed. A credit was passed on the 18 JUNE 2019 – document number CRT127215CR
Repair note number: R76931CT-1 ; Item: 3 X MJS100 AUTO BOOSTER PUMP
These pumps were bought on the following dates: 25 January 2018, 12 February 2018, and 19 July 2018. These units fell outside of the allowed time for a warranty claim.
Repair note number: R76931CT-1 ; Item: MKS-5K 48VDC HYBRID SOLAR INVERTER
it was agreed that the unit was blown and that a charge would be accepted for repair/replacement of the unit. A quote was sent through with the reference number QT – R73977CT.
After a full review, in none of these cases have our repairs department acted incorrectly, we are confident with the results of their reports, and warranty claims have been granted where they are applicable.
I am going to give you a summary here, but the full report with images will be emailed directly to you.
Repair note number: R73901CT ; Item: MKS-5K 48VDC HYBRID SOLAR INVERTER
There were two main issues here, the input and output Mosfets were badly blown, and this caused the main microprocessor to blow. as well as the unit being received with various components loose inside the case. None of these issues point to component failure, and as such the warranty claim was rejected.
Repair note number: R74069CT-1 ; Items: 2 X MJS100 AUTO BOOSTER PUMP
These pumps were bought in February of 2018. These units fell outside of the allowed time for a warranty claim.
Repair note number: R76931CT-1 ; Item: 2 X SG-PSI-150W INVERTER
It was found that both units output Mosfets and PWM failed. A credit was passed on the 18 JUNE 2019 – document number CRT127215CR
Repair note number: R76931CT-1 ; Item: 3 X MJS100 AUTO BOOSTER PUMP
These pumps were bought on the following dates: 25 January 2018, 12 February 2018, and 19 July 2018. These units fell outside of the allowed time for a warranty claim.
Repair note number: R76931CT-1 ; Item: MKS-5K 48VDC HYBRID SOLAR INVERTER
it was agreed that the unit was blown and that a charge would be accepted for repair/replacement of the unit. A quote was sent through with the reference number QT – R73977CT.
After a full review, in none of these cases have our repairs department acted incorrectly, we are confident with the results of their reports, and warranty claims have been granted where they are applicable.