Zoom Fibre and accelerit have poor customer service

So I app**** for Fibre installation with service provider Accelerit. The fibre was installed and I called to activate it a week ago from today but im still not connected. They keep closing my tickets in thier system saying there is nothing wrong on thier side even though i am not getting the service I am paying for. They have already debited me and I have spent a lot of airtime on the phone with thier techincal team who seem to not have basic trouble shooting skills ( I would know, im a senior electrical tech). Their policy is to close off a ticket wether the issue is resolved or not when its time reaches a certain point. And to think i was willing to cancell my existing service for this. If you have issues with Zoom fibre you could sit with out a connection for over a week! What a disappointment after I had promised my family unlimited internet. Please recomend a real service provider guys