Worst provider out there!!!

Moved to accelerit from the 1st of May. Requested that the line be activated on the first as Afrihost would cancel their line on the 30/04/2021. Spent the entire day on the phone with technical support, from 9am till after 2pm. Total number of calls was 24 calls, after being cut off every time, being promised that they would call back or put on hold until the call dropped I am still not online. Still waiting for someone to call me. The line has been paid for as soon as I received the invoice on the 1st and the R499 connection fee was paid when I ordered the fibre in April. I have now received a invoice for R499, which makes no sense as I have paid the connection fee as well as the R939 monthly installment. Would really like to move away from this operator after being with their so called service for less than 48 hours.