Worst ISP

If there was half a star I would select it. My wife (Lerato) and I had received fibre internet services from Vox and Metrofibre before coming to Accelerit. We would have some connectivity downtime but the communication was always precise and the resolution lead time was always quick. Sometimes we'd receive a notification informing us of what's happening before we even contact them (Vox). I don't think we've ever gone a full day without connectivity and whenever we'd call we'd always get the exact reason why we aren't connected and what's being done about it. We are still using the same infrastructure (Vumatel fibre line) but now we're with Accelerit as our ISP. This ISP has to be the worst in the country. Whenever we experience connectivity problems, the blame always sits on the customer (eg. Settings, positioning of router etc), and you really have to jump over hoops and bounds before they actually find where the problem is. Additionally, connectivity problems happen way too often. One time I was left disconnected for well over three weeks. THREE WEEKS. It's as if they don't know what they're doing. As I'm typing this, I'm Hotspotting with my mobile device as I have had no connectivity since last night, again. You also can't call them after 5pm, which means you're on your own if you experience any problems (slow email). Had it not been for the activation fee we'd be forced to pay if we cancel prematurely, we'd honestly be with another ISP. For anyone who's fortunate enough to read this before acquiring Accelerit's services, Don't do it. Pay a little extra elsewhere to get the services you're going to pay for.