Worst internet provider

Hi i would like to tell you how bad this internet provider is. The staff is untrained and do not help you at all when you log a ticket. Ive been complaining for months about packet loss issues and letting a customer to send so much test which I needed to download a program to test it and I've wasted my time and energy as they do nothing. They tell ME there IT department will look into it. They close the ticket and never hear back from them and still same problem. I keep opening the a new ticket send the proof of the internet is on there side and never gets fixed. I keep reapting by opening a ticket with no help and wont even answer my request to speak to a manager. This service provider is clearly the worse in South Africe. When I was signing up with them I never got a email to pay to activate the fibre line. I keep calling the same guy spelling the email and I found 3 days latter that he got the email incorrect and only tell me then to pay through there website, which I lost lots of days without internet because of this stupid company that gives no regards to there customer. I checked there's lots of bad reviews of this provider of bad packet loss and poor service. The problem have even got worse after complaining about the problem which would get up to 30 percent packet loss and random dcs on there network. If you a gamer you going to suffer with this provider.