1 reviews | Active since Apr 2023
Worst Customer Service and Service Delivery ever encountered.
Worst Customer Service experience I have ever had.
Firstly I had to wait 10 days for them to activate my account, although all the physical cables etc was already installed by a previous tenant of my flat.
Our internet access was actually never turned on at all, after days and days of phoning (over 100 calls made), being put on hold for 30+min then when I finally speak to someone, immediately being transfered and then the call being dropped, I had enough.
When I phoned to have the service canceled (although no service was ever provided), they had the audacity to tell me it'll take a month to release my line back to Metrofibre, and a early cancelation would result in a R2300 cancelation fee.
How can you charge a cancelation fee for a service that was never provided?
Honestly the worst service I have ever encountered, I cannot advise against them enough. PLEASE DON'T DO IT TO YOURSELF.
The best was 2 days after having sent through my cancelation request and demanding my money back (Which I'm still waiting for), one of the technical team phoned to see If my internet is working correctly and if I'm happy. 2 Days after moving away from their useless service. That's how terrible their customer service is.
2 Months after I finally got rid of these useless people, they had the audacity to debit my FNB account R2393 as a "cancellation fee" although they never provided me with anything that you can cancel.
They are honestly the biggest load of ******* I have ever encountered.
2 Months after I finally got rid of these useless people, they had the audacity to debit my FNB account R2393 as a "cancellation fee" although they never provided me with anything that you can cancel.
They are honestly the biggest load of ******* I have ever encountered.