Worst customer service.

Accelerit's service is appalling to say the least. I put in notice for cancellation on 28th July 2021 and received confirmation of cancellation that it will be effected end of August. Today I took back the router and I asked them to check if they have released my line. They said to my face that they did. I then asked them to check if Metrofibre has also released my line and again confirmed in my face that the line has been release by Metrofibre. I get home and I could not connect my new router. I contacted Metrofibre and asked them if they have released my line and they said no, Accelirit only sent them the notice of cancellation on the 8th of August and I must wait until the 8th of September. This is right after I was **** to by the Accelerit employee who said to my face and on email that my line was released by both parties. After speaking to Metrofibre, I called Accelerit and requested that they send Metrofiber an instruction to release my line immediately as I did my part as a client by putting in the 1 month notice way before the time and they messed up by not putting in notice with Metrofibre on time. Long story short, I was not assisted by the Accelerit employee I was talking to on the phone, she said to me that she will send an email to Metrofibre at 17:00pm as she does not know the email address for Metrofiber and will wait for her team leader and the time was around 16: 45pm. After the call ended I then thought to myself that she was lying as they knockoff at 17:00pm. I called again and asked what time they knock off at Accelerit and I was told 17:00pm, I then asked the employee I was talking to this time, to assist and while "assisting" me, the phone was hung up on me as it was 17:05pm and I guess helping a client who's cancellation was messed up is not as important as knocking off. Metrofibre called me back and said they still have not received any request to release my line. This is unacceptable. Accelerit dropped the ball and now as a client I must run around to get a simple thing done. I am changing ISPs because their network is bad but now I am sure that it is not just the network. They do not care at all about their client or providing quality service. I did everything accordingly and they did not even have to follow up with me for their router. Extremely disappointed and angry.