Worse than Metrofibre

Their customer service and sense of urgency are just as terrible as Metrofibre if not worse and just like Metrofibre I'd give them zero starts if it were possible. I've been waiting on a response since the 5th and I've been waiting for connection since the 1st.

My fibre was installed on the 1st of December and I still have no connection to this day. I have called numerous times with calls being dropped, I have sent countless emails and received automated responses and responses that seem like they come from a script they have to follow but don't fret, when it comes to paying them they have enough employees to respond at all times of the day/night.

I have opened numerous tickets with no response. The below email address given to me by their employees for escalations are just as useless because they haven't responded once with any type of feedback "*** , *** , ***.

The day I mentioned that I no longer want their services and I want to cancel my account since they were clueless as to when I'll be connected is the day they stopped responding. If you have signed up for fibre through this company, good luck. If you are looking for and ISP, Accelerit and Metrofibre are definitely not it. With both these companies begging and chasing them seems to be a pre requisite to any type of service and I want none of that.