Worse service ever

My internet has been down since 10 of October 2022 and I did log a call with you but nothing has been done since. Called service desk no one answers. I rely internet as I work remote. I have spent so much money on data but I have "reliable" internet. I want my months premium back as I could not use the internet and I would like to be compensated for all the money I spent on data. Moving to another service provider