WARNING: Accelerit's extremely poor service and ***** on bank accounts

Accelerit has got to be the worst service provider of all. Ten times worse than Telkom at it's worst. Technicians are super useless (especially Tokyo). I app**** and PAID (R499) for a fibre package on the 26th of March. They assured me their operating hours during lockdown are normal. Metrofibre deliveres their ONT a couple of days later and informed me all is 100% on their side. After that I contacted Accelerit and informed them that it is now ready. They said to ne they can't do anything since Metrofibre needs to do something else. Metrofibre again told me they are done. Accelerit, with a cheek, went and closed my support tickets, even though not resolved. I reopened support tickets and they closed them immediately and said they are done. They then proceeded to charge me pro-rata (yes, before connecting me). I again notified them that the connection is not up. They closed my ticket and told me it is up. IT STILL ISN'T, AFTER A MONTH. I asked for a refund. They still refuse to refund or connect me. Gabisile is the woman that said I would be refunded. She dropped my call and did nothing about it. I have had to cancel my bank card which is on my Accelerit profile and can't be removed, and log a dispute with FNB to collect back what I have paid. Unfortunately it will take 30 days. DO NOT TAKE ANY OF THEIR PRODUCTS. EVEN FROM THEIR PARENT COMPANY. HAVE ABSOLUTELY NOTHING TO DO WITH THIS S--T ISP.