Unfair treatment

Accelerit premium fibre claims that their systems are fully automated but they didnt suspend my internet services for the month of February even though there was no payment made for that month.

I have paid for the month of March and the next invoice is due on the 3rd April, 19 days before my services expire they suspend my services for their incompetence regarding the February invoice and they telling me that i will have to pay a full amount for the services i did not use. It's very unfair. I asked them to restore my services and suspend them month end where i can make double payment but they refuse, their consultants are telling me that there's nothing that can be done.