UNACCEPTABLE SERVICE

Pathetic service. Accelerit has double debited my account for the month of October, once on the 02/10/2020 and again on the 15/10/2020 (of which I have provided bank statements and proof of the issue at hand. All that needed to happen was for their bank to refund my funds for the second debit however whenever I follow up, its being "investigated" and there is still no resolution or outcome to date. I am surprised at the type of customer service when you have an issue vs when they want the business and your about to sign up. Totally different. i am very disappointed.