Terrible service

Terrible experience. We wanted our internet to be through Accelerit and online it said our house is within their range and we can go forward and pay for it as well as the courier fee, so we did. They then contacted us to say we are not within their range and we need to request a refund. Which we did. Since then (+- 5 months ago) they ignore all my emails and when I call them they don't understand what I am saying or they say I need to email it so it's in writing and they can process the refund. Still nothing. It's not a lot of money (R600) but during these tough times that would definitely help!