Terrible service

I have been experiencing terrible service since I started using Accelerit. My connection constantly drops and when we call them they log a ticket with metro Fibre as the issue is on their side. Over the pass 2 weekends we have gone withoit internet and have been purchasing data. I have asked them who is reimbursing me with the money I have spent on data and airtime to constantly be contacting them and they now telling me they are waiting for metro Fibre to respond yet they are the ones that debit my account. I have never experienced such bad service like this.