Terrible customer service

Our WiFi has been down since the 2nd of January, we got a hold of an agent who told us that a technician was being sent out the next day but that was the last we’ve heard from them and now when we call it goes straight to voicemail for a certain extension. We work from home and now have spent more than what we pay monthly for WiFi over the past few days! This is absolutely ridiculous!!! And it’s not the first time this happens we are fed up with this now.