Stay far Away from Accelerit Fibre

If you are looking for an Internet Service Provider, please stay far away from Accelerit. They have proven on countless occasions that they don't care about their customer.

I've been with them for several years and I must say i am an extremely patient man for being with them for so long.

A couple of months ago their accounts department had issues with their billing and accounts were not debited as they should've been. As normal a invoice showing the monthly amount was paid was sent to me. I was unaware that the money did not debit from my account because communication from them said it was. Accelerit did not have the professionalism to send us a communication as customers to inform us of the clerical error. Instead what they did is two months later they decided to debit their customers twice without warning. Imagine what that does to someone's monthly budget. No warning, no communication.

I'm currently sitting with an issue where I have been without internet for a week. Now for someone who works from home this is a major inconvenience. I spoke to 4 different consultants who all have advised to do 4 different things to get the issue solved. The last consultant has advised me that the issue will take another 72 working hours to fix. Today is a Friday so chances are it will take another week to solve. This is appalling service and no one at the company seems to care. Please do yourself a favour find an alternative ISP for Fibre service.