1 reviews | Active since Jul 2011
STAY AWAY FROM THESE PEOPLE, join at your peril!!!!
DON'T USE THIS COMPANY YOU WILL END UP LOSING BIG TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
These guys have given me horrible service since the beginning. They kept on shifting the blame to Vumatel. I lost a lot of time at work trying to get my internet up and lost a lot of business. They ultimately passed the buck and have still not got back to me on compensation for that!
It took 4 months to connect me and then when, after hours of phone calls to them, I was connected 2 months later whereby they let me know my premium is going up by R50 / month siting vumatel's increase and the fact that you haven't taken the VAT increase into account. That is absolute *******!!!!!! False advertising!
I even referred someone to them back then - same package and what do I get? - R0 even though on their site they say that they give referals!
I never requested it to be on debit order in the first place as well, they keep on debiting my account without my permission that is *******!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Today they debited 4 payments in one go!!!!!!!!!!!!!!!!!!!!!!!!
If they wanted my account up to date, they should have put the invoices up first time. I keep on having to phone them or go online again and waist more time having to sort out their mess!!!!
You are, in a sense, useless and your customer service is the worst I have seen in my whole working career! It would be better to shut your business down!!!!!!!!!!
Long story short, don't get caught in their trap, they are ***** and will shift the blame as much as they can. They can not be trusted and will debit your account even though you have requested a month to month. You will end up going through hell for 4 months to get your internet started, spend thousands of rands in phone calls and they will do absolutely nothing to help.
STAY AWAY FROM THESE PEOPLE, join at your peril!!!!
