STAY AWAY

Guys, please stay away from from these people. You will have endless nightmares. 1. I app**** for fibre with them on the 03/11/2020. 2. Eventually fibre was installed on the 22/01/2021. They said that Frogfoot had stock shortages. 3. Eventually on the 26/01/2021 router was delivered after Bontle Molala **** to me about sending the router on the 22/01/2021 already. 4. Plugged in the router and it was not working. Line speed not right. 5. The next morning I get a email, to say that services have been cancelled due to non payment (BEAR IN MIND I SIGNED DEBIT ORDER AUTHORITY) and that I must pay R93.00 reconnection fee. 6. On the 27/01/2021 I submitted a ticket and asked that we please cancel the agreement as clearly there is an issue somewhere. 7. Also on the 27/01/2021 I asked that all debit order instructions be cancelled. 8. Later on the 27/01/2021 Sebenzile Msibi posted a ticket that line has been cancelled with Frogfoot and that I am liable for the return of the router at my cost. No other costs involved. 9. On the 28/01/2021 Ayanda confirmed that router has been received 10. On the 29/01/2021 Sebenzile confirmed that the router has been received. 11. On the 02/02/2021 Ayanda confirmed that an early line release was requested from Frogfoot. 12. Eventually by the 05/02/2021 Sebenzile confirmed that account has been cancelled.

Now on the 09/02/2021 my bank account was debited. Bear in mind that they cancelled all invoices. They have now charged me pro-rate fees as well as reconnections fees. YET, they confirmed that everything is cancelled.

1 start is a brilliant rating for these people. Its a pity that HelloPeter does not have negative star reviews.