SHOCKING SERVICE

Wasted 2 weeks with several different technicians trying sort out the fiber in our house, explaining the same story to 7 different people and still not working. These people's work ethic is absolutely shocking - they refuse to send out someone to actually fix the problem - you as the customer need to run around and do the troubleshooting with them over the phone. When you do phone them its a 30min + holding time and forget about getting anyone after 3pm - they just let the phone ring because its almost home time.

They say they'll phone you back at 4:30, i race home from Sandton to ensure that I am there when this guy phones - doesn't phone, then phones at 6pm like nothings wrong. No apologies or anything. They have no concept of time or basic work manners. We pay for a service, and we expect you to deliver this service. Im not paying so that i can be the accelerit teckie to fix all my own problems. YOU actually have to come and fix the problem. After the first 3 days someone should have realized t hat this isn't a plug and play situation BUT no one takes the initiative to so that!! Heavens no that requires someone to actually wor****

Emailed the "management" team 3 days ago - explaining the whole saga... still no reply, phone call nothing. This is the worst service provider under the sun. I honestly regret choosing accelerit. You cant escalate a complaint because they just get the "supervisor" to phone you and then you have to explain everything all over again.

I honestly just want my money back, they must come fetch their router which is still not working and we can go our separate ways. I want nothing to do with accelerit ever again.

Hopefully "management" gets the picture now.