Shocking service - Accelerit

This is not the 1st time I received such horrible service but the 1st time I am writing to Hello Peter about it.

I contacted Accerlite through the customer portal and got a reply from Sabelo Shezi and 1st I was told I would need to pay a moving fee which was the same price as activation fee. If you want to just take money from people come up with a better excuse than a moving fee. What are you moving? Do you want to rip the fibre out the ground and move it to the new premises? If so that is damn cheap...

I no longer need my fibre and requested what the process was cancelling since I can just apply for a new subscription with someone else at the new place. I was told to log a ticket. Not let me assists you with that or get someone to contact you. I received a response that just read "Log a ticket with accounts" Absolutely shocking service, clearly customer service is not a priority for this company.