rR
revannaidu R

1 reviews | Active since Jun 2016

16 Aug 2016, 05:41

Robbing people of their money!

<p>Apprently you loose out on your gigs left when you recharge your account before it expires. This is ****************! i paid for my GIGs and unless it reaches its expiration date it is due to me. Should i recharge and pay in advance then it is their benefit so why should i be ******?</p> <p>it costs R299 for 100gb. If i pay on the 25th then my bill runs from the 25th to the 25th which is what im told now. But i was under the impression that it runs from the 1st to the last day of the month which is why i download a lot closer to month end thinking i have extra gigs. On the usage report it shows for August that i have used 60 some odd gigs which should of ment i am left with 40 gigs. They give you a month report not date range report. so their reporting structure is not even accurate!</p> <p>This company is pathetic. I asked for the MDs number but dont get it. I have lodged a complaint with ICASA and WAPS.</p>

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Replies (1)
Accelerit
Accelerit's reply07 Jun 2017, 08:03
Official

Good day Revan,

When you sent us an email at *** you would have received a ticket number. Will you please send that query ticket number to *** so that we may respond to you accordingly ASAP.

Your data is indeed valid for a month and if you've experienced differently we will action ASAP for you.