Ripping us off!!!

Zoom is our Fibre provider in our area we chose accelerit as our ISP was told we needed to wait 5 working days to be connected I have no clue why... So after calling accelerit they say we supposed to be using zoom for Fibre while they connect us... This was on 30 March 2021... So the password we were given does not connect us to zoom eventually we figure it out on our own... WHICH WAS Only ON FRIDAY 9 APRIL!!! So anyway we don't get signal except in our lounge then today out of the blue we get cut off saying no internet access so we've only had internet for 2 days... Please can someone explain what the heck is going on we are paying a lot of money for nothing here!!!!