Poor/Pathetic Service

I have placed my order with Accelerit on the 24th of June 2021, Installation was only completed on the 6th of August 2021, so from the 6th of August to date my line hasn’t been provisioned or connected?? Yet I am getting invoices for Idle/reconnection fees?

Then when I call in I keep getting put on hold for 10 minutes then they just cut the call on me,