Poor service, rude staff and unreliable network

My network went down on Friday evening and I was unable to get hold of technical support even after holding for about an hour with each call and multiple dropped calls over the weekend.

I logged multiple tickets and no one rep****. I sent multiple messages on social media (Twitter) and no one rep****.

As a last resort I drive to their offices on moday afternoon and was given a different router which only worked for about 3 hours. I spoke to the Escalations manager and she insured me this would be a solution.

it wasn't, i called metro fibre on Tuesday morning and they said the network was up and the problem was with Accelerit but Accelerit refused to join the call, log a ticked with Metro fibre for me or provide me with an existing ticket, i called multiple times and was either on hold or calls got dropped, the stuff gets rude and shouts at you on the phone when you try cancelling and they refused to help with either connectivity or cancellation.

I spent a lot of money making alternative arrangements, driving the the office, lost a lot of time , money on work and business and I even called metro fibre myself and worse they charge more than Metro fibre