Poor service, poor connection

Poor service, poor connection. They've had technical issues for the past week, nothing is or has been done to resolve this. That time they charged me double the amount for December and January plus a reconnection fee because "I did not notify them that I would like to pause my account." They did not mention that you have to notify them when you would like to pause your account otherwise you will suffer penalty fees, they just said it's a month-on-month contract.