Poor Service, Daily Debits

This is the worse service I have experienced to date. Getting help to install the fibre is so simple but the agents can be *********** because they want to make a sale.

At the end of September 2022 I app**** to have fibre connected, they came out on the Friday and installed the box but it still needed to be connected outside and the guys were coming in the next week. Unfortunately my landlady refused so I spije to the agent and told her to halt the installation. The next week I go to Johannesburg with my daughter and while I am away, they come through and fix the line. IT WAS NEVER CONNECTED AND SINCE OCTOBER I HAVE BEEN TRYING TO CANCEL BECAUSE I WAS MOVING OUT. M y ACCOUNT GETS DEBITED EVERYDAY. EMAILS BOUNCE BACK. Simple customer service is required. I no longer reside at the property you installed the box. What is the way forward?