PATHETIC SERVICE AND DISHONEST FIBRE COMPANY

I am absolutely distraught and flabbergasted with the pathetic and dishonest service from ACCELERIT FIBRE. Please change your service provider as they render *****ed service. I am a customer of ACCELERIT for 3 years and when I.moved house 3 months ago I requested the fibre company : ACCELERIT to reconnect my service..my son studies online and needed to write final exams. It is impossible to get a hold of them on the call centre number and after trying until.my phone bills climbed , I logged tickets online. I was never reconnected, my son could.not write his exams. Not 1 person called to enquire how.i could be helped. After thousands of attempts and a.month of trying, I sent a cancelation email for their pathetic service which in fact was never rendered to.me. Lo and behold a few days later an amount of R1200 was taken from my bank without my permission. Not only is this dishonest BUT frustrating and now I needed to rake up more bills to a call centre who's calls are never answered. After much distress I was told I will be.redunded due to an error on their side. It is now another month, I still await the refund. ACCELERIT WHERE IS MY REFUND, ANSWER ME PLEASE. Do not sign up with this company, you better of with an honest service provider!!