SJ
Sameerr J

1 reviews | Active since Jan 2019

13 Jan 2019, 20:04

Pathetic Experience, only thing which works you get a Monthly bill to pay

Pathetic Experience, only thing which works you get a Monthly bill to pay

Unit 82, 77 Grayston Drive

Multiple IT tickets logged (7 till date in last 6 weeks) and multiple calls made, the focus in the company is more to close tickets on time rather than resolve the issue.

Clear case of user dependent on when internet is working to do the work - Even then suddenly the connection will drop and only recover after 30-45 mins.

Multiple times have given the team screen shots of the "No Connectivity" issue each time the response is extremely poor. When requested for the teams to check their IT logs for down time was met with a suprise as if have asked them to go to the moon and back

Stay away from these service providers who either dont equip their teams with required training or just dont care on service

0
Replies (1)
Accelerit
Accelerit's reply28 Jan 2019, 12:04
Official
Good day Sameerr, 

Apologies for the service experienced. We believe the issue has now been resolved via infrastructure upgrades. If you are still experiencing issues please let us know via *** so we may assist you. 

Thank you.