Outstanding invoice is not my fault

My experience with this company has been horrible in the 2months I have been with them. Be advised that I am not responsible for any outstanding payment from behind as you guys decided not to debit me for October due to your internal issues as confirmed by your agents. I have been in communication with Nqobile from accounts who has been acting like she's helping.

As far as I am concerned, going forward, I only need to pay now for December. I don't even know if the debit order is active or not or if the money needs to be deposited. This is by far the worst service I have ever received from a service provider. Imagine having to chace a service provider to pay them... On top of it all, their signal is so unstable.