Ordered 100/100mbps - getting up to 30/30mbps

Ordered 100/100mbps through Accelerit via FNO Metrofibre. Installed and still installation NEVER got more than 30/30mbps. Service is up and down and at times cannot connect at all. Last night 20.04.2020 around 21:00 got 1/1mbps. YES 1 meg per second not 100 meg per second.

Tried calling and held on for 1 hour 37 min and then they closed shop for the day. logged calls via portal and they keep asking which router I have (they should have record as they supp**** it) and screenshots of speedtest. Speedtests are attached and yet when I try to reply THEY CLOSED THE TICKET.

All my tickets closed to far and STILL NOT GETTING 100/100mbps. I am given a VW Bug and not my Ferrrari I ordered and am forced to pay for the Ferrari. FED UP with incompetence.

Accelerit keep shifting blame to Metrofibre as they "didnt set speed" yet they are unable to check and get back to me the client on what is happening.

CANNOT get this sorted out as they keep closing my tickets and can not speak to technical support via telephone as you hold on for hours and they never answer. Will have to proceed to Consumer Protection Tribunal and ICASA to lodge complaint.