NON-EXISTENT BACK UP SERVICE

I joined Accelerit 2 weeks ago and their service is pathetic. I am still waiting for a new fibre line install. The connection has been erratic and the line constantly disconnects. When you email them, they say you need to reconfigure your modem but don't advise how. When you ask how they then blame Vuma. I received my modem a week after ordering it with NO configuration information. I have asked for assistance and informed them when I will be available, yet I don't get a return phone call. They have no AFTER HOUR assistance. Accelerit needs to ramp up their level of service or just close down.