NO LONGER USING SERVICE, STOP DEDUCTING MY ACCOUNT

I cancelled my Account 2 months ago and yet Accelerit still deducting from my bank account. I have emailed then on many occasions and called them about the cancellation but they still deduct from my account. Try calling them today and by the time accounts answers the phone the phone gets put down in my ear. Accelerit Uncapped 15/15mbps (01/11/2021 - 30/11/2021) R573.00 ------------------------------------------------------ Sub Total: R498.26 15.00% ZAR VAT: R74.74 Credit: R0.00 Total: R573.00

Amount: R573.00 Transaction #: ***_INBOUND Total Paid: R573.00 Remaining Balance: R0.00 Status: Paid

From: Elaine Else Sent: Tuesday, November 9, 2021 9:00 AM To: Accelerit General Enquiries <***> Cc: *** Subject: RE: [Ticket ID: 231480] AcceleritFibre-ContactForm: Cancel My Contract

Good day

Hope all parties are well?

Three weeks ago I spoke to Warren with regards to terminating my Account, he advised me that I have to pay for one more month which I did

I spoke to the Accounts lady this morning who slammed the phone in my ear when I asked to speak to management.

Not only am I furious with the Service but also to be told that there was no cancellation report on their side!

I informed Warren that I'm going to use another service provider and no longer require Accelerit. I am very disappointed in his service

Elaine Else <***> Fri, Oct 15, 1:11 PM to Accelerit

Good day Warren

I will be going directly to Metro Fiber. Thank you

Please ensure my account is closed and how do we go about with the Router?

Feedback appreciated

Kind Regards Elaine Else