No internet connectivity for 2 days

I have not had fibre commectivity from Thursday afternoon, when I logged on to my account the account states it is active. I checked the website and there is no reports of any outages so why am I not getting any internet access. I tried calling was unable to get through. When I logged a ticket I had gotten no response. The price increases and now I'm left with no internet access, as much as you guys are cheaper the service offered now is so poor. No one bothers as long as we as customers pay Accelerit is happy about this. I hope mote customers see the reviews and hopefully reconsider when choosing Accelerit. Router is controlled from Accelerit so I'm unable to even do a reset on the router or anything