rH
rumbidzai H

1 reviews | Active since Jan 2014

31 Jul 2017, 13:06

No Installation and no Feedback

<p>Accelerite was recommended to me by a work colleague. I then contacted them to have them as my service provider. I made payment to them on Wednesday and i emailed them the pop on the same day. However i had to email them again on Friday as a reminder and follow up on when installation will be done. I then received a call and i informed them i would be available on Saturday from 9 to 10 and the caller said he would get InTouch with the technical team and get back to me. However up to now Monday 1pm i have not received that call with feedback and no one showed up to do the installation. I am very disappointed as i had to actually go and buy data whereas i have already paid to Accelerit.</p>

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Replies (1)
Accelerit
Accelerit's reply04 Aug 2017, 05:18
Official

Hello Haukozir,

I would firstly like to apologise to you for the delay in being activated on our network. We've had an influx in demand for our services and a refining our scheduling processes. I can assure you you will be activated ASAP if you haven't already been.

If not please contact me directly at *** for escalation.

Once again apologies for this. We are definitely looking forward to being of excellent service to you :)