No customer service

In July 2021 I placed an order through FrogFoot for fibre at my home. The package I chose was to be provided by Accelerit as soon as the fibre installation has gone live in our area. On the 21st October the fibre in my area went live. I contacted Accelerit to enquire when the installation would be done. The answer I received was that I should provide proof of payment of my application before they will proceed with my application. Nowhere during the process of applying was there any mention of any payment to be done. I sent them an email querying this but they don't get back to me. I am sorry to say but I cannot depend on a company that has this lackadaisical attitude in handling their business.