Never sign up with Accelerit

Never use Accelerit Shocking level of Incompetence. I work from home and every other week there's issues with the connection so I have to reboot or wait for half the day till problem gets sorted. Moved to a new place and had their technicians come out on many occasions but today we are told that the address on their system is the old address. Therefore we cannot be assisted and have to go another day without internet.

On Wednesday late afternoon the internet goes down so a techy comes out a few hours later to say that there's a breakage in the complex and the problem will be resolved the next morning. I waited and then around 12:30 gave them a call for an update, I was told that the problem had been resolved and its just my unit thats still down. The lady was arranging for a technician to come out. Nobody came out...I called this morning and was told that a technician would definitely come out he was busy at a site in Pretoria....I waited and then after a while my husband called them and was told that I called in to cancel the line therefore they cut my line instead. So my husband and I were extremely upset as I now have to fill in 2 days unpaid leave due to the pathetic service from this company. The lady at another unit at my complex had canceled her line and they conveniently decided to cut mine instead. I don't understand any of this as surely I would have to stop paying my account and send through a cancelation so how the hell did they make such a stupid mistake. Apart from that they are now acting as if I need to be patient with them for their incompetence. I called in earlier and asked to speak to a manager, I was put through to a Phologo who assured me that my issues will be resolved today...when I called back a few hours later he answered the phone and when he realized who he was speaking to he froze and said he will transfer me to another agent, just because I told him he **** to me earlier and said he was the manager...then he acted as if he couldn't hear me and dropped the call. I tried a few times thereafter but nobody would pick up. I eventually got through to Craig who did try to help but at this point I was ready to drive to their offices and give them a mouth full. Craig eventually put me though to a "technical manager" don't know if this was really her title as I've been **** to this entire time when dealing with these consultants. So I think the ladies name was Sfibe and she then tells me that a techcnian can and will only be able to come out tomorrow...I did go off at her as I cannot lose 2 days pay because of their Incompetence its just not fair....she eventually clears her throat and then says technician can only come out tomorrow, she giggles and then drops the call. I tried calling back but nobody picked up. And just BTW Sifiso the technician did speak to my husband a few times today and did mention that the people at his office have **** as he was not in Pretoria and that they had provided him with the incorrect details therefore he could not make it to come out today. I am so upset right now at the pathetic service received from every single one of those staff members. This is clearly a joke to them and nobody actually cares about their customers. Salaries will still get paid for such horrible service and nothing will ever change. I WILL NEVER ADVISE ANYONE TO GO WITH ACCELERIT AND WILL BE MENTIONING THIS INCIDENT TO EVERYONE I KNOW.