“It’s not Accelerit… it’s the Client” No value for money or accountability for poor service

It’s been over five months battling with how slow their network is and often it just says “connected - no internet”. When I opened a ticket, instead of coming through to check what the problem is - they wanted me to do a speed test which I did and the problem still persisted, yet they closed the ticket as if the problem was solved. So three months ago I resorted to request them to close off the account, you won’t believe the nerve of these people! Instead of closing off the account, they ignored all my attempts to communicate and proceed with the termination. They sent me T’s and C’s which they failed to send from the beginning and I discovered that they failed to meet their obligations or terms of the agreement… guess what? They still don’t want to take liability for their shortcomings and make it my problem. And it is because I’m being billed “in full” mind you for a service that works for less than half of each month. I’ve been continuously requesting them to terminate with immediate effect, being transferred from one agent to the next and to my shock they will only terminate five months after my initial request because that’s how it suits them. This is ridiculous!

If you are looking for fibre, I Don’t Recommend this one because it’s just nonsense and you’d be applying for endless migraines while being sucked dry from every penny you have. And when you encounter a problem, then know that you are on your own because they are just not interested in resolving the problems… instead you get a slap on the wrist so they can move on to the next victim.

We work hard for our salaries and expect the same service delivery from others in the working fields, because one would think that they also understand that it’s just senseless to waste money on useless things and this is one hella useless service provider that doesn’t care about whether you want value for the money you spend on service delivery.